Terms of Service
Last updated: February 15, 2026
1. Introduction
Welcome to Koha. These Terms of Service ("Terms") govern your access to and use of the Koha platform, including our mobile applications and website (collectively, the "Service"). By using Koha, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.
2. Our Services
Koha provides an online platform that connects customers with beauty and wellness service providers ("Salons"). Our Service includes: a marketplace for discovering and booking appointments with Salons, tools for Salons to manage their business operations, secure payment processing through third-party providers, communication features between customers and Salons, and reviews and ratings for service providers. Koha acts solely as a technology platform facilitating connections between customers and Salons. We are not a party to the service agreements between customers and Salons.
3. User Responsibilities
You must be at least 16 years old to use Koha. By using our Service, you represent that you meet this age requirement and have the legal capacity to enter into these Terms. You are responsible for maintaining accurate account information, protecting your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. You agree to use the Service in compliance with all applicable laws and regulations and to respect the rights of other users and Salons on the platform.
4. Payment Terms
Koha may charge service fees for using the platform, including subscription fees for Salon owners and, where applicable, booking or platform fees for customers. All applicable fees are clearly displayed before you complete a booking or subscription purchase, in your local currency and inclusive of VAT where applicable. Payments are processed through secure third-party payment processors, and by providing payment information you authorize us to charge your payment method for all fees incurred, including recurring subscription charges until cancelled. All fees paid to Koha, including subscription and platform fees, are non-refundable, except where required by applicable law. We do not offer refunds or credits for partial subscription periods, unused features, downgrades, or account terminations. Refunds, credits, or other compensation relating to a specific appointment (for example due to a cancellation, a no-show, or dissatisfaction with a service) are the sole responsibility of the Salon and are governed by that Salon's own cancellation and refund policy, which you should review before booking. Koha is not a party to that transaction and has no obligation to issue a refund on a Salon's behalf.
5. Termination
You may terminate your account at any time through the app settings. Upon termination, you will lose access to your appointment history and saved preferences. We reserve the right to suspend or terminate your access to the Service at any time for violation of these Terms, fraudulent activity, or for any other reason at our discretion. We will provide notice when reasonably possible.
6. Limitation of Liability
To the maximum extent permitted by Swiss law, Koha shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve months preceding the claim.
7. Governing Law and Disputes
These Terms are governed by the laws of Switzerland. Any disputes arising from these Terms or your use of the Service shall be resolved exclusively in the courts of Switzerland. We will attempt to resolve disputes amicably before pursuing legal action.
8. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. Koha is a technology platform only. We do not provide, and are not responsible for, the beauty, wellness, or other services performed by Salons, and we do not verify the qualifications, licensing, insurance, or conduct of any Salon or its staff. Any dispute regarding the quality, safety, timeliness, or outcome of a service, including any injury or property damage, is solely between you and the relevant Salon.
9. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date, and, where appropriate, through the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.
10. Force Majeure
Koha shall not be liable for any failure or delay in performance under these Terms resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, government action, or pandemics.